Shipping Policy

Thank you for shopping with DM Candles. We take great care in ensuring that your handmade candles are packaged securely and delivered to you as quickly as possible.
This Shipping Policy explains how we process, dispatch, and deliver your orders.

1. Processing Time

All of our candles are handmade to order.

  • Orders are typically processed and dispatched within 3–5 working days.

  • During busy periods (such as holidays or large custom orders), processing times may take slightly longer.

  • You will receive a confirmation email once your order has been dispatched.

2. Delivery Within the United Kingdom

We currently deliver across the United Kingdom using trusted postal and courier services.

  • Standard Delivery: 3–5 working days after dispatch.

  • Express Delivery: 1–2 working days after dispatch (available at checkout, if applicable).

  • Delivery Time: Delivery times may vary slightly depending on your location.

All delivery times are estimates and may be affected by factors outside our control (such as postal delays or adverse weather conditions).

3. Delivery Charges

Delivery costs are calculated at checkout based on the weight and size of your order.
We always aim to offer fair and transparent shipping rates.

4. International Shipping

At this time, we primarily deliver within the UK.
If you are outside the UK and wish to place an order, please contact us directly at [email protected] — we’ll do our best to accommodate your request.

5. Custom Orders & Event Candles

For bespoke candles made for weddings, birthdays, or other special occasions, please allow additional processing time depending on the size and design of your order.
We’ll confirm an estimated delivery date when you place your custom order.

6. Packaging

Each candle is carefully hand-packed using protective, eco-friendly materials to ensure it arrives safely and in perfect condition.

7. Damaged or Missing Parcels

We do our best to ensure your order reaches you safely. However, if your parcel arrives damaged or is missing items:

  • Please contact us within 48 hours of delivery.

  • Include your order number and a photo of the damaged product or packaging.
    We’ll be happy to arrange a replacement or refund where appropriate.

8. Incorrect Delivery Address

Please double-check your delivery details before confirming your order.
We cannot be held responsible for parcels delivered to an incorrect address provided at checkout.