Privacy Policy

At DM Candles, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or contact us.

1. Information We Collect

We may collect the following information when you interact with our website or services:

  • Personal details: such as your name, email address, phone number, and delivery address.

  • Payment information: processed securely through trusted third-party payment providers.

  • Order details: products purchased, customisation requests, and preferences.

  • Website usage data: including cookies, IP addresses, and browsing behaviour to help us improve your experience.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders.

  • Communicate with you about your purchase, enquiries, or custom orders.

  • Send updates, offers, or newsletters (only if you opt in).

  • Improve our products, website, and customer experience.

  • Comply with legal obligations.

3. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us understand how you use our website. You can disable cookies through your browser settings, but some parts of the website may not function properly if you do.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.
We may share limited information with trusted partners who assist in:

  • Fulfilling and delivering your orders.

  • Processing payments securely.

  • Maintaining our website and customer communications.
    All third parties are required to handle your information in compliance with data protection laws.

5. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or loss. Payment information is always processed securely through encrypted connections.

6. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates to your information.

  • Request deletion of your data, where applicable.

  • Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at [email protected].

7. Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy — such as completing transactions, complying with legal requirements, and handling potential disputes.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please review it periodically to stay informed about how we protect your information.