Terms & Conditions
Welcome to DM Candles.
These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing or placing an order through our site, you agree to comply with and be bound by these terms.
Please read them carefully before making a purchase.
1. General Information
This website is owned and operated by DM Candles, based in Kingston upon Thames, United Kingdom.
Throughout the site, the terms “we”, “us”, and “our” refer to DM Candles.
We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice. It is your responsibility to check this page periodically for updates.
2. Products
All our candles are handmade, and slight variations in colour, fragrance, or design may occur. These differences are part of the charm of handmade products and are not considered defects.
We make every effort to display our products as accurately as possible through photos and descriptions, but we cannot guarantee that your device’s display accurately reflects the actual colours.
3. Orders
When you place an order, you agree that:
All information provided is accurate and complete.
You are the authorised user of the payment method used.
You accept responsibility for all charges associated with your purchase.
We reserve the right to refuse or cancel any order if we suspect fraudulent activity or a violation of these Terms.
4. Prices and Payments
All prices are listed in GBP (£) and include VAT where applicable.
Payment must be made in full at the time of ordering.
We use secure third-party payment processors to handle transactions, and your payment details are not stored or accessible by us.
5. Shipping and Delivery
Please refer to our Shipping Policy for full details on delivery times, costs, and handling.
We are not responsible for delays caused by postal or courier services once the parcel has been dispatched.
6. Returns and Refunds
Due to the handmade nature of our products, we can only accept returns in specific circumstances (for example, damaged items).
Please contact us for more information.
7. Custom Orders
Custom-made candles are created to your specifications and therefore cannot be returned or refunded unless faulty.
We will confirm all details with you before production begins to ensure your satisfaction.
8. Intellectual Property
All content on this website — including images, logos, text, and designs — is the property of DM Candles and is protected under copyright law.
You may not reproduce, distribute, or use any materials from this site without our prior written permission.
9. Liability
DM Candles shall not be held liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
Please always follow candle safety guidelines provided on our website or product packaging.
10. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.